Since September 6th, 2019, we no longer offer exchange processing, but instead reimburse returned goods.
The advantage for you is that the newly ordered goods can be sent as quickly as possible (within one to two days after receipt of payment), regardless of the processing time by our returns department.
A new order that is placed using direct payment methods such as PayPal or Sofortüberweisung can be sent to shipping within one working day, new orders paid by bank transfer can be sent within two to three working days. A return will be reimbursed within 3 working days of the return shipment. In this way we can guarantee that, on the one hand, the newly ordered goods will reach you as quickly as possible and, on the other hand, you will get your money back quickly.
In order to make it easier for us to process your return, please be sure to fill out the complaint slip with your order. This will be sent to you in advance by email.