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My package was not delivered and came back to you. What happens next?

Returns that are returned to us due to delivery problems (not picked up at the post office, recipient cannot be identified, etc.) will be stored for a maximum of 14 days. Within this storage period, we will try to reach you regularly to clarify how to proceed.
If we do not receive any feedback from you, we will cancel your order and reimburse you if necessary. If it turns out that the return was caused by the fault of the customer, we will in any case charge a new shipping flat rate of ¤ 4.90 before we ship your order again.. 

Since we incur costs for every package that cannot be delivered and therefore returns to us, we ask you to note the following:
  • Check your delivery address before placing your order. Especially if your last order was a longer time ago.
  • You will automatically receive a tracking number for your order. Use this to keep an eye on the status of your order. In this way you can also immediately find out when your package is ready to be picked up at a post office.
  • If you have been waiting for your package for a long time, check your e-mail inboxes and the spam folder to see whether you have received an e-mail from us in which we need further information from you.
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