Under "My Account" you can view your orders and request a prepaid return label for a flat fee of ¤ 3.70 as a .pdf file and use it to send your ordered goods back to us. The resulting fee will then be offset against the refund amount of your return.
In order to make it easier for us to process your return, please be sure to fill out the complaint form with your order. This will be sent to you in advance by e-mail together with the shipping confirmation for your order.
If you have not registered in the shop but have ordered as a guest, this service is unfortunately not available to you, but you can also request a free return label here.
Since September 6th, 2019, returned goods will be refunded instead of exchanging them. If an exchange for a different size is desired, this must be ordered and paid for again via the online shop.
The advantage for you is that the newly ordered goods can be sent as quickly as possible (within one to two days after receipt of payment), regardless of the processing time by our returns department.
A new order that is placed via direct payment methods such as PayPal or Sofortüberweisung can be sent to shipping within one working day, new orders paid by bank transfer can be sent within two to three working days. A return will be reimbursed within 3 working days of the return shipment. In this way, we can guarantee that, on the one hand, the newly ordered goods will reach you as quickly as possible and, on the other hand, you will get your money back quickly.